Frequently Asked Questions

Below is a general FAQ. For a Technical FAQ please view our Support Section

 

What methods of payment are accepted?
Payments can be made via Paypal or Credit Card. The currently accepted payment cards are: Master Card (Credit Card) , Master Card (Debit Card), Visa (Credit Card), Visa (Debit Card), Visa Electron, Masetro, SOLO, JCB.

 

Card Payments can be made in US Dollar or Pound Sterling

 

Do you offer a Money Back Guarntee?

Yes, we offer a 30 Day Money back gurantee on all Shared and Reseller accounts, if you are not satisfied within the 30 day period please contact us for a refund.

How can I upgrade or cancel my account?

To upgrade or cancel your account please open a Helpdesk Ticket for assistance

 

Will the cost of my account ever increase?

No, your payment will remain the same for the life of the account.

 

Can you host international Domain Names?

Yes, all domain names can be hosted with Hostfolks.

 

Can I host a Sub-Domain with Hostfolks?

Yes, you can setup your account to host a Sub-Domain with us. If the main domain is not using our servers the DNS for the Sub-Domain will need to be arranged by you.

 

What Are Hostfolks Name Servers?

 

ns1.hostfolks.com

ns2.hostfolks.com

 

Please contact support for Reseller Name Servers.

 

Can I setup Custom Name Servers?

Yes, you will be able to use custom name servers. Please contact support for assistance.

 

How Long Do Name Server Changes Take?

Once you have changed your name servers propagation will take between 6 and 48 hours.